About the role
The Assistant Manager supports the Lounge Manager in overseeing the daily operations of SABO Lounge on the GENSUI floor, ensuring exceptional luxury service for VIP and in-house guests. The role supervises staff, manages service standards, and ensures a high-quality Japanese hospitality experience.

What you will do
・Deliver luxury-level hospitality consistent with Four Seasons standards.
・Welcome and engage guests staying on the GENSUI floor.
・Handle guest inquiries, complaints, and special requests professionally.
・Supervise lounge attendants and service staff.
・Assist with training, coaching, and scheduling employees.
・Ensure team members follow Four Seasons service standards.
・Promote teamwork and maintain positive staff morale.

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

What you bring
・2–5 years experience in luxury hotel F&B, lounge, or restaurant operations
・Previous supervisory or leadership experience
・Knowledge of food & beverage service and beverage programs
・Strong guest service and problem-solving skills
・Ability to work in a fast-paced luxury hospitality environment
・English proficiency; Japanese language is required.

Four Seasons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Conversation Level (TOEIC 735-860)

Native Level

Annual salary: ¥4,800,000 - ¥5,400,000 + bonus (depending on company performance; last year's performance: 3 months)
Salary negotiable based on experience
Probationary period (3 months)
Bonus available
Salary increase available

[Benefits]
- Annual salary increase and bonus
- Comprehensive social insurance
- Various training programs
- Commuting allowance up to ¥40,000 per month, according to company regulations
- Free accommodation at Four Seasons Hotels (after 6-month period)
- Free employee cafeteria
- Uniforms provided
- Employee lockers, showers, and nap rooms available
- Employee discounts on hotel facilities
- Non-smoking throughout the building (designated smoking room available)

Public holidays per year: 119

Full-time employee: No set employment period

10-minute walk from Exit 4 of Higobashi Station on the Yotsubashisuji Subway Line
7-minute walk from Exit 7 of Watanabebashi Station on the Keihan Electric Railway
15-minute walk from JR Osaka Station