[Main Duties]
At Genetec, we utilize innovative software tools to diagnose and resolve complex technical issues and service outages, contributing to increased customer satisfaction.
This position will play a key role in providing fast and accurate technical support based on a deep technical understanding of Genetec solutions.
You will be responsible for a variety of tasks while working closely with our in-house technical support team and R&D engineers.

[Major Duties]
■ Technical Support
• Diagnosing and resolving technical issues using software tools
• Providing clear and concise technical explanations to customers
• Implementing problem resolution processes based on established processes
• Rapidly escalating critical customer issues through the appropriate channels
• Collaborating with other technical support personnel and R&D engineers to resolve issues
• Building and maintaining trusting relationships with new and existing customers
• Acquiring and maintaining comprehensive knowledge of Genetec solutions
• Providing and contributing to improvements to support processes and software
• Assisting in the creation of technical documentation and knowledge base articles
• Properly recording customer issues in ticketing systems and CRM tools
• Installing, auditing, evaluating, maintaining, and providing technical support for Genetec systems at customer sites
• Conducting proof-of-concept (PoC), on-site technical support, system implementation and launch, training, audits, and evaluations
• Serve as the technical liaison between Genetec and customers
• Identifying and supporting product and feature requirements based on customer feedback
• Providing technical consultation on strategic planning, best practices, upgrades, and customer concerns
• Flexible technical consulting for software implementation, integration, training, and change requests

Genetec is a global company providing innovative security solutions.
We value individual initiative and have a dynamic environment that values change and learning.
We offer flexible work schedules that encourage work-life balance and support our employees' growth and development.
You'll be able to collaborate with your team while also being able to manage your own work independently.

9:00-18:00

[Qualifications]
• Bachelor's degree in computer science, computer engineering, or electrical engineering
• Initial experience in a similar position (e.g., support, IT, networking, etc.)
• Excellent analytical and troubleshooting skills related to hardware and software
• Flexible and proactive, able to multitask and manage priorities
• Experience in customer service, technical support, or project management
• Willingness to learn new technologies and grow as software evolves
• Ability to work independently while emphasizing teamwork
• Ability to communicate in English (primarily for email work)
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[Technical Skills]
• Knowledge of Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting techniques
• Advanced understanding of network and IP protocols
• Experience configuring and troubleshooting network devices such as switches and routers
• Experience operating an IP-based video security system (CCTV) or access control system
• Experience using SQL databases
• Understanding of the TCP/IP/UDP protocol stack
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Basic understanding of server virtualization
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[Preferred Skills and Experience]
• Programming experience in C#, Visual Basic, VBScript, PowerShell, etc.
• Microsoft SQL Server administration experience
• Technical certifications such as MCSE, SQL Server, and VMware
• Experience implementing and troubleshooting the following security systems:
• CCTV (IP cameras, encoders, video matrices, DVRs, etc.)
• Access control systems (software, readers, controllers, cabling, etc.)
• License plate recognition systems and related technologies
• CCNA certification

Business Conversation Level (TOEIC 735-860)

Fluent(JLPT Level 1 or N1)

Five-Day Workweek

Permanent Employee

Shinjuku Island Tower, 25th Floor, 6 Chome-5-1, Nishishinjuku, Shinjuku City, Tokyo 163-1325

This position is being operated by Daijob AGENT.
Before applying, please check the following steps:

1) Click the "Apply" button below.
2) You will be contacted by mail or phone by a consultant from Daijob AGENT.
3) Our consultant will give you an interview, introduce the details of the position and help you with your application.

Please note that if your skills and experience do not match the position, you may not be introduced even if you interview with our consultant.

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