Desktop Support Engineer ( Hybrid/International Environment) Renewable Energy client
Join a global IT leader supporting a renewable energy client in Tokyo!
We are seeking a skilled and motivated Bilingual IT Support Engineer who is passionate about technology, enjoys working in a multicultural team, and values flexibility and work–life balance.
At Computacenter, you’ll have the opportunity to support an international environment, collaborate with global teams, and grow your career in a company that values professional development and internal promotion.
About the Role
As an IT Support Engineer, you will ensure smooth daily IT operations for our client by providing technical support, maintaining systems, and improving end-user experiences. You’ll be the key link between local users and global IT teams, helping to keep systems secure, efficient, and user-friendly.
While knowledge of IT Infrastructure and Cybersecurity is important, the focus is on IT support, documentation, and user satisfaction.
Why Join Us
Work in a global and diverse IT team environment.
Hybrid work model (on-site + remote) with flexible arrangements.
Enjoy work–life balance with supportive leadership.
Clear career growth opportunities within Computacenter.
Contribute to a renewable energy client shaping a sustainable future.
Key Responsibilities
IT Support
Provide bilingual IT support (English/Japanese) to local users and coordinate with global IT teams.
Manage and resolve support tickets efficiently.
Install, configure, and maintain computer hardware, software, networks, printers, and peripherals.
Handle end-user account management (creation, administration, deletion, and periodic reviews).
User Engagement & Continuous Improvement
Identify opportunities to improve IT processes and enhance user experience.
Keep users informed about issue status and ensure timely resolution.
Collaborate with regional IT colleagues to standardize services and improve efficiency.
Promote adoption of new technologies and digital tools within the organization.
Systems & Network Support
Deploy and refresh laptops and other devices.
Set up desks and meeting rooms, including hardware and AV support.
Support cloud-based systems such as Azure (Entra ID), Office 365, and Teams.
Troubleshoot network issues and perform basic firewall and log management tasks.
IT Security
Ensure IT security best practices (patching, access control, antivirus, encryption, etc.).
Conduct security reviews as required.
Documentation & Asset Management
Document IT processes and maintain accurate records of IT assets and licenses.
Prepare periodic reports and participate in global IT meetings.
Computacenter Japan is the local arm of a major global IT services leader, supporting over 20,000 employees worldwide.
They provide stable, long-term IT managed services for top global and Japanese enterprises across finance, pharma, tech, and manufacturing.
With strong growth driven by a major APAC expansion in 2022, the company offers international-level processes with a close, supportive local team.
Employees gain exposure to global projects, career mobility, and modern infrastructure technologies.
It’s an environment ideal for those seeking stability, skill-growth, and work with major global clients.
No smoking allowed inside the office
9 AM to 6 PM
Requirements
Minimum 4 years of experience in desktop and network support.
Experience using an incident ticket management system.
Bilingual English & Japanese (JLPT N2+ / TOEIC 730+ or equivalent).
Strong technical knowledge of desktop, network, and cloud-based systems.
Technical Skills
Windows 10/11
Azure (Entra ID), Office 365, SharePoint Online, Teams
Endpoint Security (Defender for Endpoint)
Azure Endpoint Manager / Intune
File Server / NAS
LAN, Wi-Fi, VPN
Basic network and security knowledge
*Weekly two-day holiday system (Saturday and Sunday)
*Summer vacation
*Year-end and New Year holidays
*Annual paid leave
*Condolence leave
*Salary revisions once a year (April)
*Complete social insurance (health, welfare pension, employment, industrial accidents)
*Transportation expenses (up to 30,000 yen per month)
*Certification allowance
*Qualification acquisition support (for IT-related qualifications; applicable to regular and contract employees)
*Training allowance (3.5% of salary paid separately; applicable only to permanent employees)
Five-Day Workweek
Paid Holidays
Child-care Leave
Congratulatory or Condolence Leave
Summer Holidays
Contract
Toranomon
