You will be primarily responsible for handling reservations and inquiries (by phone and email) from users related to education and training, as well as the following tasks:

- Responding to user/client inquiries, providing information, and resolving problems
- Responding based on service level agreements (SLAs)
- Providing services in accordance with quality standards
- Emphasizing teamwork during work execution

About HCLTech:

HCLTech is a global technology company, home to 220,755+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
We bring together the best of technology and our people to supercharge progress.

You can work in a multinational, global environment.

9:00-18:00 (1 hour break)

[Required]
Business communication skills in Japanese
Basic PC skills (email, Excel, internal tools, etc.)
Preference for teamwork

[Preferred]
Business-level English proficiency (reading and writing)
Experience in support/hospitality work

Minimum Communication Level (TOEIC 225-470)

Native Level

Complete social insurance coverage
Education and training

Two-day weekend (Saturday, Sunday, and public holidays)
Paid vacation
Condolence and celebration leave
Childcare leave
Sick leave

Contract employee (renewable every 6 months)
*This position is based on the assumption that the employee will be promoted to full-time employment. Promotion to full-time employment will be considered based on performance evaluation within the first year of employment.

Roppongi-Itchome Station or Tameike-Sanno Station
*Work from home available (may require coming to the office a few times a month in accordance with company policy)