★Attractive Points★
・Ideal for candidates with business-level English proficiency and IT support experience!
・13 paid holidays provided from your first year!
・Generous benefits including birthday gifts, company events, and more!
・Frequent English communication required due to many international clients. Utilize your English skills and thrive with our company!

[Job Summary]
This position is for an IT Support Engineer primarily focused on providing technical assistance to end-users at foreign-affiliated companies.

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems as needed to complete projects on schedule
● Assist sales team by collecting information on client systems and problems faced onsite
● Effectively communicate client status with Account Executives and primary engineers
● Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
● Actively build on IT and communication skills to improve on skill set and productivity

systemsGo is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ staff abroad and implement global IT standards in a local context. Our experienced Service Delivery team, our well-honed business model and our strong understanding of assisting foreign companies in Asia ensures satisfied clients, repeat business and referrals.

Mon-Fri 9AM-6PM

【Requirements】
・Diploma/Degree in Computer Science/Information Technology preferred
・At least 3-5 years or more experience in an IT end-user support or services provider environment
・Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
・Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
・Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
・Work effectively in teams. Follow instructions and see them to completion in a timely fashion
・Able to work unsupervised and provide focused results
・Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
・Strong Japanese skills (Business to Native)
・Intermediate or higher ability in English strongly preferred
・A desire to further your knowledge and abilities

【Computer skills】
・Client system Microsoft certification
Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
・Office 365 environment
・VC support experience on Cisco WebEx / Zooms Polycom etc
・Windows Server experience
・Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
・Networking experience (checkpoint firewall and HP switches is a plus)
・VDI
・Microsoft Azure management
・MDM
・Project management / coordination experience

Business Conversation Level (TOEIC 735-860)

Fluent(JLPT Level 1 or N1)

Salary will be determined based on experience.
※3-month probationary period applies (no change in compensation during this period)

◆Social Insurance
◆Commuting/ Transportation Allowance(Up to 25000yen/month)
◆Technical Certification Support & Reward
◆Birthday Gift
◆Medical checkup
◆Company event(Christmas party, BBQ,etc)

Five-Day Workweek
Sick Leave
Paid Holidays(13 days)
Congratulatory or Condolence Leave

Permanent (3-month probationary period)

〒106-0041 東京都港区麻布台3-5-7 麻布アメレックスビル3階
(神谷町駅/六本木一丁目駅)