Current Job Listings

Asia Japan Tokyo Shinjuku

JPY - Japanese Yen JPY 8500K - JPY 10000K

※Please submit your CV/resume in English when applying※

As a Senior Specialist, Premium Support, you are a front-line expert for our community’s most vital members, including the Luxury segment. You don't just manage cases—you own them. You will lead high-stakes resolutions from start to finish, exercising high autonomy to find the best outcomes for Hosts, Guests, and the business.

A Typical Day
The responsibilities listed below are not exhaustive. They may change and additional duties may be assigned as needed.
1. Complex Case Leadership ...

Asia Japan Tokyo Shinjuku

JPY - Japanese Yen JPY 5500K - JPY 8000K

※Please submit your CV/resume in English when applying※

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.

As a front-line ambassador, you’ll deliver end-to-end support for our most valued community members, including the Luxury segment. You won’t just close tickets; you’ll take full ownership of cases, building lasting ...