Desktop Support Engineer (Bilingual – Japanese / English)
EIRE Systems is seeking an experienced, Japanese & English-speaking Desktop Support Engineer with a proven track record of supporting Windows-based end user computing environments. This role is well suited to professionals who are comfortable taking ownership, working independently, and supporting demanding users in a financial services setting.
[ Workplace ] Mid-sized Global Financial Firm (Full-time Onsite)
[ Location ] Marunochi, Chiyoda-ku, Tokyo
[ Role Overview & Key Responsibilities ]
You will be part of a global technology team providing hands-on desktop and end-user support, acting as an escalation point for complex issues and contributing to service improvements.
● Provide advanced desktop and end-user support in a fast-paced environment
● Support Windows 10/11 and Linux thin-client systems
● Administer and troubleshoot Active Directory, Exchange, Citrix, and VDI
● Support trading and market data applications (Bloomberg, Reuters, FactSet)
● Manage IT setups for new hires and visitors
● Troubleshoot Microsoft 365 and enterprise desktop applications
● Use tools such as AD, BeyondTrust, and PowerShell for issue resolution
● Perform basic network troubleshooting (DNS, TCP/IP)
● Support Zoom, Teams, WebEx, and Cisco AV/VoIP technologies
● Maintain documentation and enforce security standards
[ Required Experience and Skills ]
● 3+ years of professional desktop support experience
● Strong Windows desktop support in enterprise environments
● Business-level Japanese and English communication skills
● Ability to troubleshoot independently and work under pressure
● Strong communication and documentation skills
Technical Skills (Expected in Several Areas)
● Windows 10/11, AD, DNS, GPO
● Citrix / VDI environments
● Microsoft 365 and Exchange
● Networking fundamentals and remote support
Other (Nice to Have): PowerShell automation, SCCM, MDM, financial services IT experience.
If you meet most, but not all of the requirements, we encourage you to apply and share your experience.
Applicants must be eligible to work full-time in Japan.
For more than 30 years, EIRE Systems has provided professional IT Services to multinational corporations operating in Japan, as well as Japanese companies looking to expand into overseas markets.
Working with our clients we:
• Manage their IT infrastructure and technology upgrade projects.
• Design and implement new technology solutions.
• Support and manage their existing IT environments using our on-site and remote Managed Services and Outsourcing Solutions.
As a company that started up here in Tokyo, EIRE Systems is owned and managed by IT professionals who are originally from Ireland. We have built a truly international business culture, offering a unique blend of Japanese and Western business practices.
EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 150 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.
Measures against passive smoking: No smoking indoors allowed
Monday to Friday, 8 working hours/day shift (including 1 hour lunch) between 08:30 to 19:00 based on shift roster determined weekly
Very occasional non-office hours (evening & weekend) over time work requires
Required Experience and Skills:
● 3+ years of professional desktop support experience
● Strong Windows desktop support in enterprise environments
● Business-level Japanese and English communication skills
● Ability to troubleshoot independently and work under pressure
● Strong communication and documentation skills
Technical Skills (Expected in Several Areas)
● Windows 10/11, AD, DNS, GPO
● Citrix / VDI environments
● Microsoft 365 and Exchange
● Networking fundamentals and remote support
Other (Nice to Have): PowerShell automation, SCCM, MDM, financial services IT experience.
If you meet most, but not all of the requirements, we encourage you to apply and share your experience.
Applicants must be eligible to work full-time in Japan.
Social Insurance
Commuting/Transportation Allowance
Education Training
Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
JR Tokyo Station / Marunouchi Station
