I’ve forgotten my username and/or password!

If you have forgotten your password and/or username, just enter the e-mail address that you registered with your account on the Reset Password page. We will then send you an email with your username and a link to create a new password.

For security reasons, your password cannot be retrieved as-is. We apologize for the inconvenience, but if you have forgotten your current password you will need to create a new one.

I cannot reset my password

If you have forgotten your username and password or are not able to log in, please go to the Reset Password page and fill in the email address registered with your account. You will receive your username and a link to create a new password.

If you are still having problems logging in after changing your password, please make sure that you have followed the guidelines below:

1) It has NOT been over 4 hours since you received the e-mail to reset your password. The link to reset your password expires after 4 hours.
2) Your new password does NOT include an empty space or any capital letters.
3) Your new password is more than 5 characters long.
4) Your username is the one registered with your account. Try to copy and paste the username directly from the reset password e-mail if you are having problems with this.
5) If you have multiple accounts, make sure you are using the correct account. You can confirm the usernames of all of your accounts in the “reset password” mail.
6) If you have multiple accounts, please double check which accounts’ password you changed.
7) Make sure that you have visited the full URL listed in the email.

Can I register with my mobile/PHS address?

Mobile and PHS e-mail addresses may not be registered as the main address on a new account. You are, however, able to receive notifications of messages from employers at a mobile or PHS address. If you wish to enable this feature on your account, enter your mobile or PHS address in the “Personal Information” section of the resume revision screen, or click the “Mobile Phone Notification” link in the upper right corner of the Messages section of your My Page.

I want to change my registered e-mail address.

Please follow the instructions from your My Page in order to change your registered e-mail address.

I cannot log in using my SNS account and the following message is displayed: “There is already an account registered with the same email address”.

There might be 3 reasons as to why this is happening. Please see below for the reasons and the ways to solve the problem.

Why can’t you log in?
1) You have already registered an account with the same email address, that is not linked to an SNS account.
2) You have already registered with the same email address, but a different SNS account.
3) After linking your Daijob profile with an SNS account, you have deleted the SNS account information from your “My Page”.

How to solve this problem?

1) Please log in with your registered email address and password. If you have forgotten your password, you can reset it here.
2) Please log in using the registered SNS account.
3) Please log in with the email address and password that you have been using before deleting the SNS account from your Daijob profile. (If you have not changed the password since creating the account, you can enter the initially issued temporary password.)

How can I delete the currently connected SNS account and connect my Daijob profile with another SNS account?

My Page → TOP → User Account information. Select the connected SNS account and click the “Cancel” button.