[Recruiting customer support members to connect Japan with overseas!] English skills required / Hotel and airline industry experience preferred / Shinjuku Ward / Startup
[Job Description]
■ You will be responsible for customer support and shipping for our Wi-Fi router and SIM card services for foreigners living in Japan.
As you gradually increase your business knowledge, you will also be responsible for answering phone calls.
■ Handle product inquiries (email/chat). Check on accommodation and address changes, the usability of overseas devices in Japan, connection speeds, return methods, etc.
Handle 60 emails and 10 chats per day. Work collaboratively with other employees and part-time staff.
■ Translate customer order details into Japanese and process shipping.
Record the product's arrival date and destination in Japan. Also responsible for packaging and shipping products.
We aim to be the most globally open company in Japan.
Our ideal world is one in which people of all nationalities, races, and languages can live comfortably anywhere in the world, even in countries other than their own.
We are interested in achieving true globalization, not just in the travel and communications services we currently provide.
<Work/Business>
Currently, our main business is providing communications services to foreigners, but we plan to expand into various other areas in the future.
While we were significantly affected by COVID-19, our efforts in preparation for the easing of entry restrictions have been successful, and we are currently experiencing growth that far exceeds pre-COVID sales.
<Workers/Corporate Culture>
We have many employees who have grown up in various countries, cultures, and religions, and we have a culture that respects diversity.
Approximately 30-40% of our employees are foreign nationals.
Most of our Japanese employees have also experienced living abroad through study abroad programs or working holidays.
Salary/Benefits
Although we are still a small company, we have a well-established evaluation system.
Our system allows you to advance in grade in as little as one year.
If you have the ability, you can become a leader in one to two years, and we have members who have reached leader positions in two years.
Working Hours
9:00 AM - 6:00 PM
Night Shift: None
Average Monthly Overtime Hours: 30 Hours or Less
- During peak periods, overtime may be required up to 30 hours per month.
Normal periods average 5-20 hours per month.
Salary
Expected Annual Salary: ¥3.65 million - ¥5.15 million
Monthly Salary: ¥233,000 - ¥298,000
Bonus Period: Performance-Based
Last Year's Bonus: Two Months' Salary
Salary Revision: Annually
Bonus: Performance-Based
Salary Example
Expected Annual Salary: ¥3.65 million - ¥5.15 million
*Determined based on experience and skills.
■Probationary Period: 3 months (*There is no difference in work content or conditions before or after the probationary period.)
Holidays
Holidays: Shift system
Annual holidays: 122 days
Vacation system: New Year's holiday, paid vacation, maternity/parental leave, special leave
Additional information: ■ Holidays: Shift system (approximately 8-11 days off per month)
Annual holidays: Equivalent to weekends and holidays + 2 days (approximately 122 days per year) taken in shifts
■ New Year's holiday
■ Annual paid vacation
■ Maternity and parental leave available
