[Job Description]
1. Responsible for overseeing and optimizing information-related activities for the business group and repair shop.
2. As the IT point of contact (POC) for the business group, you will collaborate with internal and external stakeholders, including repair shops, related support teams (IT/accounting/legal), and offshore IT teams, to confirm project specifications, verify output data, and manage overall project implementation.
3. As the business IT solutions liaison, you will support the configuration and data maintenance of the ERP/SFC (Shop-Floor Control) system. In collaboration with the IT team, you will oversee various codes, SKUs, BOMs, billing configuration, rule engines, incident management, data maintenance, etc.
4. As a member of the business owner team, you will develop short- and long-term strategies and goals for continuous improvement of BI and ERP/SFC, as well as IT-related roadmaps.
5. As a member of the business owner team, you will promote, plan, and coordinate the development of continuous improvements for customer reporting systems (KPI reports, repair reports, billing reports, etc.).
6. Work with the repair shop and IT teams to conduct necessary User Acceptance Testing (UAT) and logistics, QA testing, and final acceptance testing throughout the release cycle.
7. As the project leader for customer reporting automation, you will work with domestic and international IT teams to support the development and implementation of reporting mechanisms.
8. Assist the repair shop team in configuring reports to improve business activities and advise on operational settings that meet customer reporting standards.
9. Support communication between overseas teams and SCM, maintaining smooth communication and understanding in both Japanese and English.

Career Path
Sr. Manager → Director → Sr. Director → Management

[Company Overview]
Company Name: Undisclosed (Global Technology Company Headquartered in the US)
Headquarters Location: USA
Japan Subsidiary Established: 20 Years Ago
Business Description: As a global technology company headquartered in the US, our mission is to utilize cutting-edge technology to quickly and accurately resolve any issues our customers face regarding digital devices and home appliances.

Our Japanese subsidiary provides the following integrated solutions, primarily to telecommunications carriers and major retailers:
- Systems and framework development consulting
- Operations such as contact centers and logistics
- Warranty programs and customer support services

Through these services, we provide mobile device and home appliance users with prompt support for everything from everyday inquiries to specialized issues, including device replacement and technical support over the phone or online, helping to ensure a comfortable digital lifestyle.

Working hours: 9:00-18:00 (1 hour break) Flextime available Holidays: Saturdays, Sundays, public holidays, New Year's holidays

[Required Qualifications]
- 3+ years of PMO experience
- Ability to collaborate with engineering, IT, and administrative teams to solve complex business challenges and drive strategic initiatives
- Practical data analysis skills and knowledge of BI/DBMS
- Fluent in Japanese and the ability to work in English is required

[Preferred Qualifications]
- Project management (or PMO) experience preferred
- Practical understanding of ERP/SFC and DBMS/BI (development experience preferred)
- Experience working with customers, stakeholders, and management required (experience in the mobile phone industry preferred)
- Experience working with multiple regions and cultures
- Experience in the mobile phone repair industry
- Experience analyzing business processes and proposing improvements to customers
- Experience in a manufacturing environment
- Strong interpersonal skills and a strong sense of responsibility

Business Conversation Level (TOEIC 735-860)

Native Level

Salary Increases: Annual (Implemented in March based on company and individual performance evaluations)
Benefits: Social Insurance (Health Insurance, Employee Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance)
Regular Health Checkups, EAP (Counseling Services), Congratulatory and Condolence Payments
Retirement Benefits: Available (Defined Contribution Pension Plan, etc.)
Education and Training Programs: Various training programs, educational assistance programs

Paid vacation: Up to 20 days per year (varies depending on month of hire and years of service)
Other vacations: Congratulatory and condolence leave, Flextime special leave, refreshment leave, childcare leave, and nursing care leave

Full-time employment

Roppongi 1-Chome Station